Welcome to renttemplateco (www.renttemplateco.com). This Cancellation and Refund Policy outlines the terms governing refunds, order cancellations, and digital product access for all purchases made through our website.

By purchasing our digital travel resources—including travel itineraries, packing checklists, travel budget spreadsheets, and schedule templates—you agree to the terms set forth below. This policy complies with Irish consumer legislation, European Union digital content regulations, and Stripe merchant guidelines.

1. Merchant Identification & Scope

  • Brand & Trading Name: renttemplateco
  • Official Website: www.renttemplateco.com
  • Official Contact Email: suite@renttemplateco.com
  • Country of Operation: Ireland
  • Registered Location: Ireland (Operating strictly under Irish and EU legal frameworks)
  • Service Area: Exclusively serving customers located within Europe

2. Nature of Digital Products & Final Sale

  • Instant Digital Delivery: All items sold on www.renttemplateco.com are strictly digital downloadable files. No physical goods are shipped, and no physical shipping or tracking numbers are generated.
  • Immediate Fulfillment: Upon successful payment processing through Stripe, digital files are delivered instantly via secure on-screen download links and automated confirmation emails.

3. Statutory Right of Withdrawal & Waiver for Digital Content

Pursuant to the European Union Consumer Rights Directive (2011/83/EU) and Irish consumer protection law (including the Consumer Rights Act 2022):

  • Explicit Waiver of 14-Day Right of Withdrawal: European consumers generally hold a 14-day statutory right of cancellation for distance purchases. However, for digital content not supplied on a tangible medium, by completing your transaction and initiating immediate download access, you explicitly acknowledge, consent, and agree that your statutory 14-day right of withdrawal/cancellation expires upon the commencement of delivery.
  • Non-Refundable Policy: Because our digital files are delivered instantly upon successful payment authorization, all sales are final, non-cancelable, and non-refundable once download access has been provided.

4. Exceptions, Technical Defects & Dispute Prevention

While completed digital downloads are non-refundable as a standard rule, statutory conformity and customer satisfaction are fully prioritized:

  • Corrupted or Defective Files: If a downloaded digital file is proven to be technically corrupted, broken, or entirely inaccessible due to a system error on our part, we will provide an immediate file replacement or direct technical fix.
  • Unresolvable Issues & Refund Execution: In the rare event that a verified technical defect cannot be resolved or repaired by our support team, a full refund will be processed promptly via Stripe back to your original payment method.
  • Support Request & Contact Requirement: To report a technical file issue or request assistance, please contact us at suite@renttemplateco.com with your order reference within 14 days of purchase. We kindly request that you contact our support team to resolve any issues before initiating any formal payment disputes or chargebacks with your bank or payment provider.

5. Contact Information

For any questions or support regarding our Cancellation and Refund Policy, please reach out to us at:

  • Official Contact Email: suite@renttemplateco.com
  • Official Website: www.renttemplateco.com